If you missed part 1 of the Client Consultation click here When a guest comes back, I already have my client information card in front of me so I will not take as long with the consultation as I do the first time I meet a guest. If she becomes one of my regular clients, [...]

For the past three years or so, salon owners have been asking me, “Sam, can you please focus on consultation skills?” Conducting a proper consultation seems to be a lost art, something once important that’s been thrown to the wayside. Especially when stylists become successful, they get too relaxed with their consultations. I have to [...]