Are you an artist or a sales person? In today’s economy and for everyone’s benefit, we need to be both! Retailing product to your clients is key for their loyalty to you, not to mention extra funds for you and growth for the salon! We do a grave injustice by ignoring…

Have you ever thought about your salon receptionist as your business agent? A well-respected front desk will work for you, generating more revenue for the salon. Think about it…the front desk is there to support everyone – the stylist, the client and the owner. Openings on the appointment book are business opportunities! Great front desk people create more business by…

How many of you have experienced a high turnover rate at your front desk? This staff position seems to be the most challenging to keep filled. Kristi Valenzuela shares some key points for the interview process that are sure to assist in picking a winner that will stay put! Watch the video…

We all have had those days when we come into the salon planning on a jammed packed day full of color and full highlight appointments, and then we look at the schedule and realize half of our day fell apart! Don’t worry – there are many different ways to rebuild your book even on the same day it falls apart…

There are salons all across the country that are enjoying full appointment books, full cash drawers and happy service providers due to the advanced skill and training of their front desk teammates. What’s their secret? Read more…

Kristi Valenzuela tells us how important pre-booking your clients before they leave the salon is and shares some power words and strategies for speaking to your guests. Watch now!

As a salon owner and stylist you will always encounter angry clients – it’s a given. Whether it’s complaints about the friendliness of the staff, a bad cut or color, or the number one reason why stylists lose their guests to another salon: because the stylist…

According to Salon Success Coach, Kristi Valenzuela, “Million dollar words will produce million dollar results.” Watch the video below to learn how your salon can make a great first impression on the phone through scripts and greetings. Discover key words and phrases that your front desk can use to set you apart from your competition!

Someone who is qualified to become part of the front desk team is someone who has had past customer care and sales experience. Normally we see front desk professionals come and go more often that service providers. One of the reasons is due to the limited salon budget that is available to pay front desk salaries (only 5% of your total salon’s…)

Within every salon and spa, there are service providers who believe that the front desk intentionally come in and mess up their day and schedule! What if you could change their mindset from competing to believing? Follow these simple rules and watch how your book as well as relationship with your front desk team grows BIGGER, BETTER and STRONGER each and every day!