Have you ever thought about your salon receptionist as your business agent? A well-respected front desk will work for you, generating more revenue for the salon. Think about it…the front desk is there to support everyone – the stylist, the client and the owner. Openings on the appointment book are business opportunities! Great front desk people create more business by…

How hungry are you to grow your skillset and your business behind the chair? In this video, Sam shares some Hot Tips that will support your growth and build your business. Watch now…

How many of you have experienced a high turnover rate at your front desk? This staff position seems to be the most challenging to keep filled. Kristi Valenzuela shares some key points for the interview process that are sure to assist in picking a winner that will stay put! Watch the video…

There are salons all across the country that are enjoying full appointment books, full cash drawers and happy service providers due to the advanced skill and training of their front desk teammates. What’s their secret? Read more…

Kristi Valenzuela tells us how important pre-booking your clients before they leave the salon is and shares some power words and strategies for speaking to your guests. Watch now!

As a salon owner and stylist you will always encounter angry clients – it’s a given. Whether it’s complaints about the friendliness of the staff, a bad cut or color, or the number one reason why stylists lose their guests to another salon: because the stylist…

According to Salon Success Coach, Kristi Valenzuela, “Million dollar words will produce million dollar results.” Watch the video below to learn how your salon can make a great first impression on the phone through scripts and greetings. Discover key words and phrases that your front desk can use to set you apart from your competition!

Someone who is qualified to become part of the front desk team is someone who has had past customer care and sales experience. Normally we see front desk professionals come and go more often that service providers. One of the reasons is due to the limited salon budget that is available to pay front desk salaries (only 5% of your total salon’s…)

So far I’m having a great year! My year kicked off with Redken’s Symposium in Las Vegas, where 7,400 professionals gathered to grow their business and also to have a lot of fun. Starting with the big opening event at Mandalay Bay that launched the Symposium, this year’s central theme was: “What is your professional [...]