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At the end of the clients service, stylists often go into a sense of panic trying to make sure to talk about retail, referrals, as well as pre-book their next appointment. Wouldnt it be great to know you had a partner of sorts, to help you out with all of these important customer service principles? This is where the front desk team can help stylists out!
The end of the clients appointment is probably the most important time for Team Synergy. Having planned systems and scripts implemented is critical to customer service as well as sales during the last few minutes of a clients appointment.
Creating a partnership relationship between front desk staff and stylist team will increase the chances of a clients taking home recommended home care products as well as leaving with their next appointment.
Heres how to create synergy between the stylists and front desk in your salon:
For more information on ways to improve your business check out our Front Desk education.