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Within every salon and spa, there are service providers who believe that the front desk intentionally come in and mess up their day and schedule! What if you could change their mindset from competing to believing?
Follow these simple rules and watch how your book as well as relationship with your front desk team grows BIGGER, BETTER and STRONGER each and every day! A service provider's income relies on the volume of services performed in a given time period.
The best way to maximize your income is to plan your schedule! When you walk into the salon, the first thing you should do is check your schedule to see what is on the books for the day. But, remember, it's not what is "on the books" that counts; it's what is "not on the books!". Why? The appointments that are already set on your schedule for the day are considered "guaranteed" income.
You need to concentrate on the openings and opportunities in the day and pre-plan a strategy with the front desk to fill those any openings and opportunities so that you can maximize your profit potential. Picture This:
What Should Happen?
Jot Down These Scripts
By communicating with the front desk and asking for their support, you can fill your schedule and everyone will have more opportunity to meet their goals with more clients coming through the door. And, you'll get an A+ for customer service because you customers will feel like they are special and in the loop.
What scheduling challenges have you overcome by collaborating with your front desk?