Within every salon and spa, there are service providers who believe that the front desk intentionally come in and mess up their day and schedule! What if you could change their mindset from competing to believing? Follow these simple rules and watch how your book as well as relationship with your front desk team grows BIGGER, BETTER and STRONGER each and every day! A service providers income relies on the volume of services performed in a given time period. The best way to maximize your income is to plan your schedule! When you walk into the salon, the first thing you should do is check your schedule to see what is on the books for the day. But, remember, its not what is on the books that counts; its what is not on the books! Why? The appointments that are already set on your schedule for the day are considered guaranteed income. You need to concentrate on the openings and opportunities in the day and pre-plan a strategy with the front desk to fill those any openings and opportunities so that you can maximize your profit potential. Picture This
What Should Happen?
Jot Down These Scripts
By communicating with the front desk and asking for their support, you can fill your schedule and everyone will have more opportunity to meet their goals with more clients coming through the door. And, youll get an A+ for customer service because you customers will feel like they are special and in the loop. What scheduling challenges have you overcome by collaborating with your front desk? Discuss it on Facebook By the way, if you are looking to continue your learning and education, be sure to check out the success products at www.crystalfocus.com. The newest addition, The Anatomy of a Great Front Desk, teaches the importance of first impressions, the mission of the front desk, branding for your salon, profit principles, and more. Its all packaged as an interactive experience and includes video and learning activities to boost your engagement and benefit anyone working in the salon industry.
If you liked this post, please share it. And, stay tuned for PART 2 of COLLABORATE WITH YOUR FRONT DESK next month, which will focus on retail and referral success! Email Jackey Bell with any questions at firstname.lastname@example.org.