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When a guest brings a photo into the salon and asks you to create that look, it can serve as a great source of inspiration and direction but it can also be a challenge as well. What if the look isn't achievable for your guest? Or what if creating that look is outside of your skill set? How do you communicate what is achievable and what is not with your guest without sounding like you don't know what you're talking about? Andrew Carruthers, education director for Sam Villa® has some great communication tips to make this easier for you behind the chair.
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